ANZ Worldline Move 5000

Initialisation & Configuration Instructions

   
Please follow the below instructions if you are receiving ‘TXN Log Full’ error when attempting to process a transaction. 

CONTENTS

1. Config & Initialisation Instructions

2. Software Update Instructions

1. Configuration & Initialisation Instructions:

  • Step 1 – Press silver ‘Menu’ key.
  • Step 2 – Press 5 for ‘Set up’.
  • Step 3 – Contact 1800 870 376 if you need assistance with your password
  • Step 4 – Key in the password provided and press OK.
  • Step 5 – Navigate to ‘1-Configuration’ and press Enter. Terminal should now display ‘Configuration is running’.
  • Step 6 – Navigate to ‘2 - Initialise’ and press Enter. Terminal should now display ‘Initialise Worldline Australia’ 

Note:

  • If your EFTPOS device displays ‘Init Confirmation’ please attempt to process a transaction.
  • If your EFTPOS device still displays ‘TXN Log Full’ or ‘Rejected by ACQ’ error, please proceed with ‘PART 2 - Software Update’. 

2. Software Update Instructions

Once you successfully complete step 6 above, please proceed with the following Software Update Instructions:

  • Step 1 – Press silver ‘Menu’ key.
  • Step 2 – Press 5 for ‘Set up’
  • Step 3 – Contact 1800 870 376 if you need assistance with your password
  • Step 4 – Key in the password provided and press OK
  • Step 5 – Navigate to ‘3 – SW Update’ and press Enter. Terminal should now display ‘SW Update Please Wait’
  • Step 6 – Navigate to ‘1-Configuration’ and press Enter. Terminal should now display ‘Configuration is running’.
  • Step 7 – Navigate to ‘2 - Initialise’ and press Enter. Terminal should now display ‘Initialise Worldline Australia’ 

Note:

  • If your EFTPOS device displays ‘Init Confirmation’ please attempt to process a transaction.
  • If the error persists please contact us on 1800 870 376 for further assistance.
 

Important information

ANZ Worldline Payment Solutions means Worldline Australia Pty Ltd ACN 645 073 034 (“Worldline”), a provider of merchant solutions. Worldline is not an authorised deposit taking institution (ADI) and entry into any agreement with Worldline is neither a deposit nor liability of Australia and New Zealand Banking Group Limited ACN 005 357 522 (“ANZ”) or any of its related bodies corporate (together “ANZ Group”). Neither ANZ nor any other member of the ANZ Group stands behind or guarantees Worldline.

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.