On 28 of October 2024, most telecommunication providers will decommission their 3G networks. After this time, any devices including mobile phones and payment terminals relying on the 3G network for communications, will no longer function.

What does this mean

For some of our merchants, this may impact your ability to take and process payments. We have been reaching out to our customers to get them ready for this change and to ensure they can continue to transact following the shutdown.

We've urged all of our customers to take action as soon as possible so you can continue your business activities without disruption.

How do I know if I’m impacted?

If you have a 3G terminal and are an impacted customer, we have already tried to contact you via email, SMS or letter communications.

If you’re still not sure, or would like to double check, please call us now on 1300 350 518.

What do I need to do?

Follow the instructions included in our communications to you or call us now on 1300 350 518 to discuss the options available to you. 

What happens if I don't take action?

If you do not take action, you will no longer be able to accept payments after 28 October 2024. You can call us for support on 1300 350 518.

I have further questions

We want to help - call us now at 1300 350 518.