Built-in tools to propel your business forward.
28 / 02 / 2025
Thriving businesses are well-informed businesses
In today’s competitive landscape, selecting the right payment solution can make all the difference. At ANZ Worldline Payment Solutions, we offer an array of features, tools, and comprehensive support that aim to assist you to streamline your operations. Our commitment is not only to facilitate efficient management today but to equip you with the tools to generate insights for future success. Whether managing a small business or overseeing a larger enterprise, we are here to support your journey toward growth.
Discover some of our key features that empower you to understand your business better and make impactful growth decisions:
Your comprehensive Merchant Portal
Your Merchant Portal serves as a centralised hub for essential sales transaction data.
By delving into this treasure trove of data, you could garner valuable insights into your business’s daily takings, identifying what hours in the day are busy and which days of the week are slow giving you the insight to optimise your business based on these trends. The portal presents this information through an analytics dashboard, featuring:
- A Snapshot of the last 7 Days: access insights on weekly turnover, average transaction values, peak trading days, and more.
- In-depth Transaction and Settlement Analysis: Examine key aspects of major card transactions, settlements, disputes, fees, and other elements affecting your business.
- Tailored Analytics and Reports: Leverage responsive filters and customisable reports to better understand cash flow and performance, guiding informed decision-making.
- Data Exportation for Reconciliation: Conveniently export and archive the reports for financial reconciliation and comparison over time.
- On-Demand access to Billing and DCC Reports: Retrieve these critical reports whenever necessary.
Monthly merchant statements delivered to your inbox
Receive your monthly merchant statements directly in your inbox, or find them stored in your Merchant Portal. You will find that statement provide a comprehensive overview of monthly transactions and an itemised view of customer transactions and associated processing fees.
Manage card transaction fees with surcharge settings
Before jumping into adding surcharging, let's clarify the essentials.
You can add a surcharge that represents the reasonable cost of acceptance for card payments which are applicable to transactions via:
- EFTPOS/EFTPOS Prepaid
- Mastercard Debit/Prepaid
- Mastercard Credit
- Visa Debit/Prepaid
- Visa Credit
As a merchant, you may decide to include service fees in your operational costs or offset your merchant service fees by applying a customer surcharge. While surcharging is optional, compliance with the ACCC guidelines is required. Review the ACCC guidelines to ensure you do not exceed the cost of acceptance.
Here's a few tips to consider about surcharging:
- Review the guidance provided by the ACCC on surcharging
- Review your merchant statements, there is a cost of acceptance report included for the last months business activity;
- Display the surcharge prominently for your customers prior to payment
- Provide a ‘no-surcharge’ payment option
To add, update your surcharging settings, or to disable surcharging, please contact Merchant Support at 1800 039 025.
Near Real-Time International Currency Conversion with DCC
Dynamic Currency Conversion (DCC) is incorporated into your Worldline Move 5000 Terminal.
Offer international visitors the option to pay in their home currency. With Dynamic Currency Conversion, your international cardholders can see how much their purchase is in their home currency, the conversion rate and fees all on the screen prior to payment. DCC provides them confidence in understanding the price of their purchase at your checkout.
We’re Here to Support You
ANZ Worldline enhances your business with timely support and guidance. Most questions are answered within our comprehensive Merchant Operating Guide . For specific assistance, resources are readily available below.