Fee reporting: merchant service costs
As part of its recent updates to card payments regulation, the Reserve Bank of Australia (RBA) has introduced new reporting requirements for large acquirers like ANZ Worldline Payment Solutions.
They’re designed to give merchants information about card payment costs to make it easier for them to compare payment service providers.
What is reported
There will be three different reports introduced over the coming months.
1. Average Merchant Service Fee Report
This report shows the average merchant service fee ANZ Worldline Payment Solutions charged over the previous quarter. It sets out the average fee across all our merchants as well as a breakdown for small and medium sized merchants.
Its purpose is to give merchants a consistent starting point for comparing the average fees across providers.
This report is published quarterly, here on our website.
2. Interchange Pass-Through Report
From 1 October 2026, in relation to certain card types, domestic interchange fees paid by acquirers to card Issuers came down to align with the RBA’s lowering of the domestic interchange fee cap.
This report tracks the change in the merchant service fees against the change in the interchange fees paid by ANZ Worldline Payment Solutions to card issuers.
This report is published quarterly for the four quarters following the 1 October 2026 changes, here on our website.
3. Additional information on merchant statements
Additional details, including a breakdown of fees by card type, card network, payments made in store or online, transaction values, transaction volumes and merchant service fees, will be set out in merchant statements from 1 April 2027.
The aim of providing this detail in a consistent format is to make it easier for merchants to understand their card transaction costs and compare fees across providers.
This new reporting outlined above seeks to provide a standard basis for comparing fees across providers. We note that the fees you pay may differ. The services you receive, any hardware, gateway fees, pricing plan (e.g. single rate, differential rate or interchange plus pricing), card mix, and volume all contribute to the final fee you pay. For a quote specific to your business needs, call us on 1300 366 988.
Additional reporting to the Reserve Bank of Australia
In addition to the above reporting, large payment service providers such as ANZ Worldline Payment Solutions provide the RBA with a breakdown of merchant service fees by interchange fees, scheme fees and margins.
You can learn more about the RBA changes here.