Upgrade Support

Upgrade Support

More information about your coming upgrade

Got a question? Contact support

ANZ Worldline Payment Solutions is planning to bring an exciting roadmap of products and features to our merchants and the Australian market. The upgrade to our new platform will enable the future release of features and enhancements.


1. Review the Migration FAQs to learn more about changes to your service after migration.

2. Download a sample notice letter* to learn more or call us at 1800 039 025 if you’ve lost or never received your letter.

Support documents

The Upgrade Process

 Below are some important steps in the upgrade process:

Update your contact details

It's crucial we have your correct contact details on file so you can receive your statements via email and get access to our Merchant Portal.

Important Information

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.