Upgrade Support

Upgrade Support

More information about your coming upgrade

Got a question? Contact support

ANZ Worldline Payment Solutions is planning to bring an exciting roadmap of products and features to our merchants and the Australian market. The upgrade to our new platform will enable the future release of features and enhancements.

MAKE SURE TO:

1. Review the Migration FAQs to learn more about changes to your service after migration.

2. Download a sample notice letter* to learn more or call us at 1800 039 025 if you’ve lost or never received your letter.

Support documents

Migration FAQs

Discover more about what's changing and what's staying the same.

FAQs

Worldline Move 5000 Merchant Operating Guide

Familiarise yourself with your new Worldline Move 5000 operating software.

Worldline Move 5000 MOG

Merchant Portal

Learn more about your new Merchant Portal - a new online platform that provides convenient insights into your transactions.

Merchant Portal

The Upgrade Process

 Below are some important steps in the upgrade process:

1. Notice letter

If you're currently eligible for the upgrade, you will have received a letter in the mail notifying you about the changes. This letter contains important information about the new service, changes to your Merchant Agreement, your pricing and what to expect.

2. Acceptance period

To agree to the upgrade to the new platform, including changes to your Merchant Agreement and pricing listed in your letter, process a transaction on your existing POS Move Terminal during the period specified in your notice letter.

If you have questions or do not agree to the changes, call us at 1800 039 025.

3. More details about your new service

We'll send you further information about your POS Move terminal software, new statements and the Merchant Portal shortly before your Migration Date.

4. ID and password information

You’ll receive your new VP Number (which will replace your current Merchant ID), Terminal ID(s), and Terminal Password(s) shortly before your Migration Date (see notice letter for more information).

5. Merchant Portal

You’ll receive access to the Merchant Portal via email shortly before your Migration Date.

6. Migration date

Your notice letter includes information about your Migration Date, and when your upgrade will take place.

Additional information

Sample notice letters

Learn more

Update your contact details


It's crucial we have your correct contact details on file so you can receive your statements via email and get access to our Merchant Portal.

Call us on 1800 039 028

Important Information

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.