Navigating merchant statements: Understanding what they all are.
28 / 02 / 2025
It pays to read your merchant statements
Everybody finds reviewing paperwork a bit of a chore and may not always be high on your priority list. After all, you’re busy working on your business but taking the time to understand how your business is performing is vitally important, it’s time well-invested. What’s more, each of the merchant statements we send you every month, arms you with the data and insights that may help you to grow your business.
To help you on your way, we’ve put together this handy introduction, so you can navigate your merchant statements.
So, what is it?
The merchant statements are documents that include your billing notice, a settlement report & your cost of acceptance report. From these documents you can understand your daily settlements, cost of merchant services and what your daily total transaction volumes looked like. Giving you a better understanding of how your customers transact with your business.
Merchant statements have a lot of information and can seem complex, but once you know what to look for, these insightful documents become a beacon for your business. By giving you visibility across your business's transactions over the last month, your cost of acceptance and what types of cards your customers used, can all help you understand your cost of sales and forecast for the future. With ANZ Worldline Payment Solutions, you can make data-backed decision.
Where to find your statement
We’ll send your merchant statements to your inbox . And if you ever need to look back, just log into your Merchant Portal, to access your statements. You can access, dive in and explore the statements at your own pace.
How to make sense of it all
Our handy Statement Guide gets into the nitty gritty of it all, but here’s a quick overview of what you can expect to see:
- Settlement Report: this topline summary gives you an overview of the settlement that was processed to your nominated bank account. In addition to this, it will provide breakdown of transactions processed during the settlement period.
- Billing Notice - Other: show a breakdown of other fees, charges and adjustments (like Terminal rental fees and Tap on Mobile subscription fees).
- Cost of Acceptance Report: This report outlines the fees you incur for processing card payments. In addition to transaction fees, this report sets out ANZ Worldline Payment Solutions’ fees and charges you incur for accepting card payments (e.g. terminal rental fees).
- Billing Notice, detailed: this summarises the transaction fees your business incurs broken down by scheme and card type. It also includes charges for your merchant facility (i.e. Terminal Rental) Note: this only applies to Gross Settlement customers.
What it can do for you
It's the small habits we build into our routines that can change our business for the better. Reviewing your merchant statements can potentially help you:
- Get a handle on your finances: Staying across card transactions and fees can potentially help you forecast and manage your team for the future.
- Spot errors and security risks: Detect irregularities within your business and prevent chargebacks to keep your business protected and running smoothly.
- Reconcile and report easily: Your merchant statements allow you to review and compare the customer transactional health with ease.
A blueprint for your business
Consistency is key when it comes to understanding your business. By routinely reviewing your merchant statements every two weeks, you not only meet your obligations under your Merchant Agreement but also gain valuable insights into customer transactional behaviours. Please remember, our team is always ready to assist you whenever you need guidance.