Worldline Tap On Mobile

Android Quick Reference Guide

   

1. REGISTERING VIA ONLINE PORTAL

To use the Worldline Tap on Mobile App, you need to have applied and been approved for a Tap on Mobile Merchant Facility with ANZ Worldline Payment Solutions. Once you’ve been approved, you will receive a welcome message via e-mail from no-reply@anzworldline-solutions.com.au

Please register your account by clicking “Confirm registration”.

  1. Fill in the email address provided in your application in the login field.
  1. Create a password and confirm with “Register”.

Note: You’ll use these registration details to login to the online portal and link your Merchant Facility to the Eligible Mobile Device you’ve downloaded the Tap on Mobile App on (see step 4).

For your Android Device to be eligible it has to be on OS 11 or later, has Google Mobile Services (GMS) installed, a Near Field communication (NFC) reader and Internet access.


2. CHECKING YOU DEVICE COMPATIBILITY TO USE “WORLDLINE TAP ON MOBILE” APP

You will need to download the App from an Approved App Store, currently the Australian Google Play Store for Android devices and the Australian App Store for iPhone device.  After you download the App and open it, the App will initiate the installation process by verifying the device compatibility:

If the device is compatible, the App will state ‘This device can be used as a payment terminal’ and you can proceed to the next step.  If the device is not compatible, please download the App on an Eligible Mobile Device.


3. AGREEING TO USE “WORLDLINE TAP ON MOBILE” APP

When using the Tap on Mobile App (‘App’), your device turns into a device for you to receive payments on.  Consequently, during installation, our App will:

  • Ask you for your consent to use the App by agreeing to the “User Agreement”.
  • Ask you for special permissions and consents that are necessary to secure the transaction process according to the requirements created and verified by the payment schemes and PCI SSC (Payment Card Industry Security Standards Council).

It is your choice whether you choose to agree to the “User Agreement”  and grant the permissions, but if you don’t you will not be able to use the Tap on Mobile App.


4. REGISTERING YOUR DEVICE

The Tap on Mobile App will ask you to register your device during installation. To do so you will need your Tap on Mobile App and access to the Online Portal.

  1. Follow the ‘Register your device’ process in the Tap on Mobile App. Copy the one-time code that is displayed in your Tap on Mobile App.
  1. Log in to the online portal https://taponmobile.portal.anzworldline-solutions.com.au/, with your e-mail address and password.
  2. Select “Terminals”, choose a terminal with status “available” and click the arrow “˅”.
  1. Select "Edit"
  1. Select a user name

Note: It is recommended that you initiate the name user with device type e.g. Android or iOS,  This will make it easier for you to search and manage your devices/users.

e.g. Name: Android – John ABC, or iOS – John ABC, etc

  1. Select "Registration"
  1. Enter the one-time code from your Tap on Mobile App and select "Find registration".
  1. Confirm the registration.
  1. A one-time password is displayed. Enter this password in your Tap on Mobile App to complete your registration.

5. FINISHING THE SETUP OF YOUR TAP ON MOBILE APP

Finish the App setup by setting a security code and enabling payments with PIN for payments above the contactless limit.  Note that you’ll need to download ‘Worldline Tap on Mobile Pinpad” App to do this.

  1. Set a device security code for your Tap on Mobile App, then click “start”.

If the device is compatible, the App will state ‘This device can be used as a payment terminal’ and you can proceed to the next step.  If the device is not compatible, please download the App on an Eligible Mobile Device.


6. ADDING A DEVICE / USER

Your Tap on Mobile Contract Module will state the number of TIDs assigned to your account. To link an available TID to an additional device:

  1. Download the App on a compatible device, and check its compatibility to use “worldline tap on mobile” app – as illustrated in step 2 above
  2. Agree to use “worldline tap on mobile” app – as illustrated in step 3 above
  3. Register your device – as illustrated in step 4 above
  4. Finish the setup of your tap on mobile app – as illustrated in step 5 above

7. DEREGISTERING A DEVICE

Occasionally, you might need to remove or uninstall the App from a certain mobile device and install it in another.  In that case, the merchant can follow either of these methods:
From the mobile device:

  1. Open the App on the device you want to uninstall the App from.
  2. On the login screen, select “Unregister device”.

If the device is compatible, the App will state ‘This device can be used as a payment terminal’ and you can proceed to the next step.  If the device is not compatible, please download the App on an Eligible Mobile Device.

If the device is compatible, the App will state ‘This device can be used as a payment terminal’ and you can proceed to the next step.  If the device is not compatible, please download the App on an Eligible Mobile Device.


FOR SUPPORT:

Services Support

1800 039 025

PROCESSING A PURCHASE

ACCEPTING CONTACTLESS PAYMENTS WITH TAP ON MOBILE - ANDROID

  1. Select “Payment” and enter the amount
  2. To pay, ask the customer to their tap the credit or debit card, mobile wallet or wearables at the back of the device
  3. If prompted, ask customer to enter their PIN
  4. Transaction is completed when the screen says ‘Payment Completed’
  5. Send a receipt via email or QR code, then select the “Close”

PROCESSING A REFUND

REVERSING PAYMENTS WITH TAP ON MOBILE - ANDROID

  1. Select “Transactions”
  2. From the Transactions list, go to the last sale transaction. Be sure to check that you’ve got the correct transactions.  Once reversed, you will not be able to change your mind.
  3. Tap on “Reversal”
  4. When prompted to confirm your selection, select “Ok”
  5. Transaction will be reversed / cancelled
  6. In the transactions list, the reversed / cancelled transaction will be shown in grey
  7. You can send the updated receipt via email or QR code, then close

REFUNDING PAYMENTS WITH TAP ON MOBILE - ANDROID

  1. Select “Transactions”
  2. The transaction list contains all of your transactions in the last 6 months
  3. From the transactions list, go to the sale transaction you need to refund. Either by looking for it from the available list, or use the “Transaction filters”

Be sure to check that you’ve got the correct transactions.  Once refunded, you will not be able to change your mind.

  1. Tap on the three vertical dots in the top right hand corner of the App
  2. Select “Refund”
  3. When prompted to confirm your selection, select “Ok”
  4. Enter the full transaction amount to be refunded, then tap  “Proceed”
  5. Ask customer to tap the same the credit or debit card, mobile wallet or wearables that was used to perform the purchase on back of the mobile
  6. The transaction will be refunded
  7. In the Transactions list, the refunded transaction would be shown in red
  8. You can send the updated receipt via email or QR code, then close

COMMON ONLINE PORTAL TRANSACTION DESCRIPTIONS

Transaction Type + Status combination on the online portal:

  • Sale + Cleared:  i.e., purchase/ sale process was accepted and completed
  • Sale + Cancelled: i.e., Purchase/ sale process was reversed or cancelled
  • Sale + Declined: i.e., Purchase/Sale process was declined by customer before completion
  • Sale + Refunded: i.e., Purchase/Sale transaction was refunded
  • Refund + Authorised: i.e., the refund process was authorised and completed.

IMPORTANT NOTES

  • The transactions would appear on the online portal and merchant portal on “near real time”, if you still cannot see a transaction on either, kindly refresh the page and it should appear.
  • The Tap on Mobile App graph will only display transaction data up to 1 week.
  • The online portal will only display transaction data up to 1 month.
  • For older transactions, kindly refer to your merchant portal, which can hold information up to 24 months.
  • Kindly note temporary disruptions and outages for system maintenance may apply to the online portal.
  • The App is governed by the terms of use of Google Play, you can review these here: Google Play Terms of Service