DCC Support

Navigate Dynamic Currency Conversion using our clear guide and FAQs designed to simplify currency choice for your international customers.

User guides

Dynamic Currency Conversion Fact Sheet

Terms & Conditions

Your responsibilites

Make sure that the key transaction details (listed to the left) are clearly displayed on the receipt, along with any disclaimers required by Visa and Mastercard.

This helps ensure transparency. You must always provide the cardholder with the DCC transaction receipt.

Before the cardholder chooses the currency for the transaction, ensure that you as the Merchant transparently discloses all key transaction details.

This should include the amounts in both the local and cardholder’s currencies, mark-up, the exchange rate, and whether you (the Merchant) will receive a rebate.

Always give the cardholder the option to complete the transaction in the Merchant’s currency or convert it to the cardholder’s currency using DCC.

Ensure DCC is used only when the cardholder explicitly agrees that the transaction should be processed in their own currency.

Follow the DCC guidelines and instructions provided to you.

Follow the Nominated Card Schemes rules for DCC which you’ve been notified of.

If you are a merchant who offers DCC through ANZ Worldline Payment Solutions, you must follow the above. Please also note that if you use DCC, you will be liable for every dispute (and the refund to the cardholder if the dispute is upheld) raised by a cardholder where the transaction was made using DCC without the cardholder’s consent or where you didn’t comply with the requirements of your contract.*

Please refer to your complete list of responsibilities, found in the General Terms and Conditions associated with your contract.

Frequently asked questions

AED	UAE Dirham	ILS	New Israeli Sheqel	QAR	Qatari Rial
ARS	Argentine Peso	INR	Indian Rupee	RON	Romanian Leu
AZN	Azerbaijanian Manat	JPY	Yen	RSD	New Serbian Dinar
BAM	Convertible Marks	KRW	Won	RUB	Russian Ruble
BHD	Bahraini Dinar	KWD	Kuwaiti Dinar	SAR	Saudi Riyal
CAD	Canadian Dollar	MAD	Maroccan Dirham	SEK	Swedish Krona
CHF	Swiss Franc	MXN	Mexican Peso	SGD	Singapore Dollar
COP	Colombian Peso	MYR	Malaysian Ringgit	THB	Baht
CZK	Czech Koruna	NGN	Naira	TND	Tunisian Dinar
DKK	Danish Krone	NOK	Norwegian Krone	TRY	Turkysh Lira
EGP	Egyptian Pound	NZD	New Zealand Dollar	TWD	New Taiwan Dollar
EUR	Euro	OMR	Rial Omani	UAH	Hryvnia
GBP	Pound Sterling	PHP	Philippine Peso	USD	US Dollar
HKD	Hong Kong Dollar	PKR	Pakistan Rupee	VND	Dong
HUF	Forint	PLN	Zloty	ZAR	Rand

You will always receive settlement for all Transactions in AUD.
No, you will be charged your standard Visa / Mastercard Transaction Fee.
DCC is supported by Visa and Mastercard.
No, the total amount in home currency the international cardholder sees is the total amount they will pay. This is inclusive of the exchange rate and exchange rate markup.
The DCC exchange rates will be updated once in 24 hours on all business days at 16:30 p.m. (CET/CEST*). During Saturday and Sunday there is no updated rate available, hence the rate from Friday afternoon 16:30 p.m. (CET/CEST) is valid until Monday afternoon 16:30 p.m. (CET/CEST)

* CET = Central European Time, CEST = Central European Summer Time.
DCC exchange rates can be printed out from the standalone terminals once DCC is enabled. You can find them in the main menu under “Queries”.
No, the customer only has the choice between the displayed currencies on the terminal.
It may happen if the issuing bank of the card does not allow to process DCC Transactions. This way customer is forced to pay in the local currency (AUD).
The exchange rate markup (3.5%) is charged for the expense involved in currency conversion. It is included in the exchange rate. It is charged by ANZ Worldline Payment Solutions for DCC Transactions and by the card issuer in the case of payment without DCC.
No
You’re able to view a history of your DCC Transactions via the Merchant Portal.

Need assistance?

Contact our Merchant Support team, available 24/7.

Footnote:

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.