Upgrade Support

More information about your coming upgrade

ANZ Worldline Payment Solutions is planning to bring an exciting roadmap of products and features to our merchants and the Australian market. The upgrade to our new platform will enable the future release of features and enhancements.

PLEASE MAKE SURE TO:

1. Review the upgrade process and Migration FAQs that are relevant to your migrating products to learn more about changes to your service after migration.

2. Download a sample notice letter* to learn more or call us at 1800 039 025 if you’ve lost or haven't received your letter.

Upgrade Process

1. Notice letter

If you're currently eligible for the upgrade, you will have received a letter in the mail notifying you about the changes. This letter contains important information about the new service, changes to your Merchant Agreement, your pricing and what to expect.

2. Acceptance period

To agree to the upgrade to the new platform, including changes to your Merchant Agreement and pricing listed in your letter, process a transaction on your existing EFTPOS terminal or online payment facility during the period specified in your notice letter.

If you have questions or do not agree to the changes, call us at 1800 039 025.

3. More details about your new service

We'll send you further information about your new terminal software or online payment facility, new statements and the Merchant Portal shortly before your Migration Date.

4. ID and password information

You’ll receive your new VP Number (which will replace your current Merchant ID), Terminal ID(s), and any relevant passwords (e.g. Terminal Password) shortly before your Migration Date (see notice letter for more information).

5. Merchant Portal

You’ll receive access to the Merchant Portal via email shortly before your Migration Date.

Learn more about the Merchant Portal here.

6. Migration date

Your notice letter includes information about your Migration Date, and when your upgrade will take place.

Which of your products are being migrated?

Standalone EFTPOS Terminal

The information in this section applies to you have a standalone POS Move and have received a letter informing you that you'll be migrating onto the Worldline Move 5000.

Click here ›

Online Payment Facility

The information in this section applies to you have an ANZ Secure Gateway, ANZ eGate or ANZ ePOS online payment facility and have received a letter informing you that you'll be migrating.

Click here ›

Standalone EFTPOS Terminal Support Documents

Migration FAQs

Discover more about what's changing and what's staying the same.

Read FAQs

Move 5000 Operating Guide (Migration)

Familiarise yourself with your new Worldline Move 5000 operating software.

Worldline Move 5000 MOG

Sample notice letters

Sample notice letter - Standalone EFTPOS Terminal

Learn more

Online Payments Support Documents

Migration FAQs

Discover more about what's changing and what's staying the same.

Read FAQs

Online Payments Operating Guide (Migration)

Familiarise yourself with the Online Payments operating guide.

Online Payments MOG

Sample notice letters

Sample notice letter - Online Payments

Learn more

Update your contact details

It's crucial we have your correct contact details on file so you can receive your statements via email and get access to our Merchant Portal. If you'd like to update your details, please give our support team a call.

Call us on 1800 039 025

Important Information

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.