Frequently Asked Questions (FAQ)

  • Which information do I need to submit?

    Please have the following information ready to hand:

    • Your merchant details
    • Bank account details
    • Financial Institution Details
    • Direct Debit Authority Form
    • Printer and scanner

    Why do I need to submit the Direct Debit Authority form?

    This form is necessary to collect your authorization to Worldline Australia Pty. Ltd. (Trading as ANZ Worldline Payment Solutions) to debit your applicable settlement account after 1 April as part of your new Merchant Agreement.

    What happens after I have successfully uploaded and submitted the documentation in the online portal?

    • Once you successfully submitted the document online, you will get a confirmation via e-mail. 
    • Our team will review the information received and will check if all the documentation has been filled according to the law requirements. 
    • If any information is missing, you will be contacted by our team.

    Do you have any further questions?

    For questions concerning the form or the requested information, please click here.