EFTPOS Machines
Find FAQs and Operating Guides for your EFTPOS terminals.Get support ›
We are here to support your business.
You’re considered a Migrated Customer if you’ve already undergone your upgrade.
*If you’ve received communication from us that you’re in the upgrade queue but haven’t yet been upgraded, you’re still considered Legacy platform customer.
If you have the following Merchant Services with ANZ Worldline Payment Solutions
Click Learn More below for operational guides, terms and conditions.
If you have the following Merchant Services with ANZ Worldline Payment Solutions, and you are not a Migrated Customer.
Click Learn More below for operational guides, terms and conditions.
Account admins use this form to:
Commercial Merchant Maintenance Form
Institutional Merchant Maintenance Form
Note: In order to complete the forms, you must download them and open them in Adobe Acrobat.
Additional merchants
As a Primary Merchant, you can use this form to authorise a Secondary Merchant to use your EFTPOS machine(s) and related hardware.
Restock your paper rolls free of charge.
This article relates to Legacy customers only.Learn More ›
ANZ Worldline Payment Solutions may calculate your fees based on the type of cards and transactions that you process through your merchant facility.
This article relates to Legacy customers only.Learn More ›
Fraud is a growing problem for many merchants and can have a substantial financial impact on businesses.
This article relates to Legacy customers only.Learn More ›
The Reserve Bank of Australia (RBA) has introduced Standard No 3 of 2016 (the “RBA Standard”). The objective of the RBA Standard is to promote efficiency and competition in the Australian payments system.
This article relates to Legacy customers only.Learn More ›
The information we need to collect will vary depending on the type of business organization applying for a merchant product.
This article relates to Legacy customers only.Learn More ›
More information on chargebacks and how you can try to minimise their occurrence.
This article relates to Legacy customers only.Learn More ›
Merchant Choice Routing is an optional feature which routes eligible contactless transactions through the domestic eftpos network. Find out more about Merchant Choice Routing and if it's the right for your business.
The daily settlement cut-off time is 9:00pm AEST/AEDT.
For our customers in States outside of daylight savings time, including Queensland, Northern Territory and Western Australia, as well as South Australia, your device may be missing the settlement cut-off due to the time difference.
For these businesses, during daylight savings time between 1 October 2023 until 7 April 2024:
In order to receive same day settlement, your device needs to settle prior to the settlement cut-off at 9:00pm AEST/AEDT. (AEST = Australian Eastern Standard Time ; AEDT = Australian Eastern Daylight Savings Time)
Depending on your location this time will be:
Australian Eastern Standard Time |
|
STATE |
CUT-OFF TIME |
VIC, NSW,TAS & ACT |
2100 (9:00PM) |
SA |
2030 (8:30PM) |
QLD |
2100 (9:00PM) |
NT |
2030 (8:30PM) |
WA |
1900 (7:00PM) |
Australian Eastern Daylight Savings Time |
|
STATE |
CUT-OFF TIME |
VIC, NSW,TAS & ACT |
2100 (9:00PM) |
SA |
2030 (7:30PM) |
QLD |
2100 (8:00PM) |
NT |
2030 (7:30PM) |
WA |
1900 (6:00PM) |
Please contact our friendly customer support team at 1800 039 025 and we’ll be happy to assist you in making the necessary changes to automate settlement before the cut-off. Or you can continue to perform a manual settlement prior to the cut-off.
Note: In order to complete the Merchant Maintenance forms, you must download them and open them in Adobe Acrobat
Note: In order to complete the Merchant Maintenance forms, you must download them and open them in Adobe Acrobat
If you have an ANZ Worldline Payment Solutions merchant agreement and you no longer require it, please call ANZ Worldline Payment Solutions on 1800 039 025 to request its closure. If we require you to complete the Merchant Maintenance form requesting closure of your Merchant Facility before your Merchant Facility can be closed, we will advise you of this.
You will need to immediately arrange with ANZ Worldline Payment Solutions for the return of all stationery (excluding stationery paid for by you), promotional material, transaction vouchers, card imprinters or equipment (including electronic terminals) supplied to you.
Important information
For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.