EFTPOS Terminal Support

What can we help you with?

Access FAQs, User Guides and more.

Need more stationery for your EFTPOS terminal?

Restock your paper rolls free of charge.

EFTPOS Machine FAQs

How do I activate my EFTPOS terminal?

Our EFTPOS machines are easy to set up. Simply follow the step-by-step information in the Quick Reference Guide available in your Welcome Kit.

What time does my EFTPOS machine settle?

EFTPOS terminals settle at 9pm (AEST). You can make changes to your settlement times. Contact merchant support on 1800 039 025 for more information.

How do I make changes to my existing EFTPOS terminal services?

For changes relating to merchant account details, transaction listing and statement requests, you'll need to complete a request form.

Commercial Merchant Maintenance Form ›
Institutional Merchant Maintenance Form ›

Note:- in order to complete the forms, you must download them and open them in Adobe Acrobat

How do I know what POS Move Operating Guide to download?

To find out what software versions your terminal is on, the version number is contained at the top of a receipt, just above the date and time. It will read as ‘Version 8.45’ or ‘Version 10.18’. Alternatively, if you do not have a receipt, you can also check the software version by turning on the terminal or restarting it by holding down the  and  keys for 3 seconds. The software version will show on the terminal screen when it starts up.

FREQUENTLY ASKED QUESTIONS

Will the nbn™ affect my EFTPOS terminal?
Your merchant terminal is nbn™ capable when configured to IP. If you currently operate your terminal in dial-up mode, we recommend that you switch over to IP to avoid interruption to your business.

How do I order paper rolls for my EFTPOS machine?
You can order stationery online free of charge by visiting our online stationery ordering and login with your Merchant Number (without the 00s) and Trading Name in the relevant fields.

What happens if my EFTPOS machine is lost or damaged?
If your EFTPOS machine is lost, stolen or damaged, we can provide a replacement. There may be a cost involved. For more information, contact merchant support 1800 039 025.

What does the error code on my EFTPOS machine mean?
Refer to our List of Common Errors for an explanation of some common error codes. For further information, contact merchant support on 1800 039 025.

Operating guides

Worldline MOVE 5000

POS Move

POS Mobile

POS Turbo

POS Plus

Additional services

Extra Information

Manual processing

Terms & conditions

Merchant Terms and Conditions

Need to speak to someone?

We are available 24/7 merchant support team

Call 1800 039 025

Footnote:

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.