Merchant Support

Merchant Operating Guide

Developer documentation

Transactions processed through Worldline Global Online Pay settle at 9:30pm (AEST). 

You can view a history of your transactions, business performance, and other information on your Merchant Portal. Log into your Merchant Portal here.

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

There are two versions of ANZ eGate. One version is based on the Mastercard Internet Payment Gateway Service (MIGS) and the other is based on the Mastercard Payment Gateway Services platform.  If you purchased ANZ eGate after August 2022 then you are on ANZ eGate (MPGS). 

Merchant Operating Guide

Merchant Administration User Guide (MPGS)

Developer documentation

To start using your ANZ eGate (MPGS) facility, just follow the steps below:

1. Review Integration Guidelines

Visit the Mastercard MPGS Integration Support page to obtain the latest developers kit, integration notes and user guide.

Important: For ANZ eGate (MPGS) integrations please ensure you select a plugin specific to ANZ eGate (MPGS) as other plugins such as ANZ eGate (MIGS) will not be able to support this product.

2. Obtain your password

Call our service team on 1800 039 025 (option 2) to obtain your password. You will need to:

a. Provide your Merchant ID emailed to you

b. Confirm your product type as ‘ANZ eGate (MPGS)’

3. Log into the ANZ eGate (MPGS) Portal

a. Log in here.

b. Use your Merchant ID, Operator ID and Password emailed to you.

4. Create a new Operator ID

The administrator logon can only be used to create and maintain the Operator ID. To begin processing transactions and use other functions create an additional Operator ID.

Transactions processed through ANZ eGate (MPGS) settle at 6:30pm (AEST). 

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

Batch upload allows you to submit a single file of transactions rather than separate transaction requests.

Download our template for ANZ eGate

Surcharging batch upload template

Tokenisation batch upload template

Please visit the Mastercard developers support site for how to use these templates.

There are two versions of ANZ eGate. One version is based on the Mastercard Internet Payment Gateway Service (MIGS) and the other is based on the Mastercard Payment Gateway Services platform. If you purchased ANZ eGate prior to August 2022 then you are on ANZ eGate (MIGS). 

Merchant Operating Guide

Quick Reference Guide (MIGS)

Virtual Payment Client Integration Guide (MIGS)

FAQs

Transactions processed through ANZ eGate (MIGS) settle at 6:30pm (AEST). 

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

Batch upload allows you to submit a single file of transactions rather than separate transaction requests.

Download our template for ANZ eGate

Please visit the Mastercard developers support site for how to use these templates.

Merchant Operating Guide

Virtual Terminal Integration Guide

Once your application has been approved, you'll receive two registration emails. The first email includes your login details and password. The second email includes a link to activate your account.

1. Click on the link to activate your account within 24 hours of receiving the email.

2. You will be routed to the Business Centre Portal where you will verify your identity by entering your login details.

3. Configure your general settings by going to Virtual Terminal > Settings.

The links within the registration e-mails will expire within 24 hours. If you require these to be re-issued, contact merchant support on 1800 039 025.

Please use the below links to set up:

• Virtual Terminal
• Batch Upload

Please use the below links for:

• Secure Acceptance Checkout API
• Secure Acceptance Hosted Checkout
• Simple Order API
• SOAP Toolkit API
• Rest API

Please use the below links to set up:

• Apple Pay
• Google Pay

1. Log in to the Business Centre portal.

2. Click on <Account Management> and then <User Administration>.

3. Click <Add User>.

4. Complete all mandatory fields specified on the page.

5. Select a user role from the drop down list.

6. Click <Add User> to create the new user.

7. An email will be sent to the new user to complete the registration.

8. The new user will need to register using the link in the email they receive within 24 hours, otherwise, the link will not work and the administrator will need to create the new user again.

You can create up to 99 users including one for your own account. If you require more than 99 users, contact merchant support on 1800 039 025.

1. Login to the Business Centre Portal.

2. Click Virtual Terminal > Process Order. 

3. Select the currency as Australia: Dollar.

4. For each credit card transaction, you need to specify the type of transaction:

a. Authorisation: reserves funds on your customer’s credit card for this purchase. To have the money transferred to your account, you can either ‘Capture’ the authorisation or, ‘Void’ the authorisation and process a new sale.

b. Sale: combines authorisation and capture in the same request.

5. Fill in all the required fields (highlighted in orange).

6. Click <Submit> to process the transaction.

1. Login to Business Centre Portal.

2. Go to Transaction Search > General Search.

3. Locate the original payment you’re wanting to refund and select <Request ID>.

4. Select the <Credit> button under the 'Transaction Status Summary'.

5. On the 'Credit Card Credit' page, enter the refund amount.

6. Once the amount has been entered, click <Credit> and the refund will be processed.

If the transaction is over 60 days old, contact merchant support on 1800 039 025.

1. Click on the Forgot Password link.

2. Enter your organisation/merchant ID and email address.

3. Click <Submit Request>.

4. Enter the answers to your security questions.

5. Click <Submit Request> and this will reset your password.

If you have been locked out due to multiple attempts or experience difficulties with resetting your password, contact merchant support on 1800 039 025.

Transactions processed through ANZ Secure Gateway settle at 5:30pm (AEST). 

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

Merchant Operating Guide

For developer support, please refer to your provider.

Settlement times for transactions processed through ANZ ePOS are dependent on your third party gateway provider.

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

ANZ HealthPay Quick Reference Guide

ANZ HealthPay Medicare Claiming Guide

ANZ HealthPay Private Health Claiming Guide

• Acupuncturists  
• Audiologists                      
• Chiropractors                   
• Dental Prosthetics                          
• Dental Technicians                         
• Dentists               
• Dietitians            
• Endodontists                    
• Exercise Physiologists     
• General Practitioners*
• Myotherapists
• Occupational Therapists
• Optical Dispensers
• Optometrists
• Oral Surgeons
• Orthodontists
• Osteopaths
• Periodontists
• Physiotherapists
• Podiatrists
• Prosthodontists
• Psychologists
• Remedial Massage
• Speech Pathologists
• Therapists
• Paediatric Dentists

*General and nurse practitioners can use ANZ HealthPay for processing private health fund claims for overseas visitors and students.

If you’re experiencing issues with your ANZ HealthPay terminal, please try restarting, reinitialising and updating the software on your terminal. If the issue persists, please call our Merchant Support Team on 1800 039 025.

Restart

Initialise

Software Update

Your EFTPOS machine settles at 9pm (AEST). You can make changes to your settlement times by contacting our Merchant Support Team on 1800 039 025.

To process a private health fund claim:

1. Start from the ‘ANZ HealthPay’ screen

2. Swipe the patient’s health fund card

3. Enter the patient reference number then press <ENTER>

4. If ANZ HealthPay displays the ‘PROVIDER OF SERVICES’ screen, select the servicing provider from the list by pressing the corresponding number key

5. Select up to 16 service items from the list:

1. • Find the service item – use the arrow keys to navigate to the item
2. • Press the corresponding number key to select the item
3. • Press <2> to edit the fee, enter the fee and press <ENTER>
4. • Press <ENTER> to add the selected item to the claim
5. • Either select <ADD> to add items, or press <ENTER> to make the claim with selected items

6. To submit this health claim to the appropriate health fund, select <SUBMIT>

7. Advise the patient of the health fund’s rebate and confirm they accept it

8. To accept the rebate offered, select <ACCEPT>

1. • Note: Ensure the patient signs the health fund assessment and verify the patient’s signature and write your initials on the assessment

9. File and retain the patient-signed and verified assessment for 2 years

10 If you have already received monies from the patient, enter that amount, then press <ENTER>, if not, leave the amount blank and press <ENTER>

11. If there are monies owing, ANZ HealthPay asks for the ‘METHOD OF PAYMENT’, answer the question selecting <EFTPOS>, <CASH> or press <FUNC>, then select <INVOICE> and process accordingly

12. If the receipt printed successfully, select <YES>, <DONE> and give the receipt to the patient.

For further assistance with your ANZ HealthPay terminal, please contact us on 1800 039 025.

To process a Medicare claim:

1. Start from the ‘ANZ HealthPay’ screen

2. Swipe the patient’s Medicare Card or enter the Card Number

3. Enter the IRN and Press <ENTER>

1. • Note: The IRN is the number listed near the patient’s name on the Medicare Card

4. Select the Claim Type by pressing the corresponding number near the claim type

5. Select the Service Provider

1. • Note: To use a service provider that is not listed, select the <SEARCH> option and key in the provider number and press <ENTER>

6. Your ANZ HealthPay terminal will display the claim data details, check that the information is correct and press <ENTER>

7. Service item details will then be displayed, check that the information is correct and press <ENTER>

8. Your ANZ HealthPay terminal will display the service items summary, to lodge additional items for this claim, select <ADD>. If there are no further items to be added, press <ENTER> to continue

9. The terminal will connect to network and send the claim request for processing.

For further assistance with your ANZ HealthPay terminal, please contact us on 1800 039 025.

iOS Quick Reference Guide

Android Quick Reference Guide

Once approved for Tap on Mobile, you’ll receive an onboarding email that will provide you with the simple steps to register your Tap on Mobile account and start using your device as payment terminal.

Please note you cannot take payments with the app until you’ve signed a merchant agreement with us.

The correct position to read the contactless card depends on the location of your NFC reader and the device used. For iPhones, the NFC reader is at the top of the device. For Android devices, the NFC reader is at the back of the device. For more information, please refer to the iOS Quick Reference Guide or Android Quick Reference Guide. 

Your device will need to have an NFC reader and internet access. For Apple devices, you would need iPhone XS or later that is running iOS 16.4 or later. For Android devices, you will need a smart phone or tablet running on OS 11 or later.

If you’re having issues with taking payments with the Tap on Mobile app, please check you have internet connection and your phone is updated with the latest software. Restart the app and your device if the issue persists. If you’re still experiencing issues after following these steps, please contact our Merchant Support Team on 1800 039 025.

Transactions taken through your Tap on Mobile app are settled at 9pm (AEST). You can make changes to your settlement times by contacting our Merchant Support Team on 1800 039 025.

Your Tap on Mobile account provides access to 5 devices by default. Please contact our Merchant Support Team on 1800 039 025 to add additional users.

You can your transactions in your Tap on Mobile app dashboard or in your Merchant Portal. Log into your Merchant Portal here.

Tap on Mobile is PCI compliant. 

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.