EFTPOS Terminal Support

What can we help you with?

Access FAQs, User Guides and more.


Need more stationery for your EFTPOS terminal?


Restock your paper rolls free of charge.



How do I activate my EFTPOS terminal?

Our EFTPOS machines are easy to set up. Simply follow the step-by-step information in the Quick Reference Guide available in your Welcome Kit.

What time does my EFTPOS machine settle?

EFTPOS terminals settle at 9pm (AEST). You can make changes to your settlement times. Contact merchant support on 1800 039 025 for more information.

How do I make changes to my existing EFTPOS terminal services?

For changes relating to merchant account details, transaction listing and statement requests, you'll need to complete a request form.

Commercial Merchant Maintenance Form ›
Institutional Merchant Maintenance Form ›

Note:- in order to complete the forms, you must download them and open them in Adobe Acrobat

How do I know what POS Move Operating Guide to download?

To find out what software versions your terminal is on, the version number is contained at the top of a receipt, just above the date and time. It will read as ‘Version 8.45’ or ‘Version 10.18’. Alternatively, if you do not have a receipt, you can also check the software version by turning on the terminal or restarting it by holding down the  and  keys for 3 seconds. The software version will show on the terminal screen when it starts up.

Operating guides

Extra Information


For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.