Merchant Support

Merchant Operating Guide

Developer documentation

Transactions processed through Worldline Global Online Pay settle at 9:30pm (AEST). 

You can view a history of your transactions, business performance, and other information on your Merchant Portal. Log into your Merchant Portal here.

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

Your statements and notices are emailed to you, and can also be accessed in your Merchant Portal account. We’ve put together a guide to help you understand your statements and notices, which you can read here.

ANZ HealthPay Quick Reference Guide

ANZ HealthPay Medicare Claiming Guide

ANZ HealthPay Private Health Claiming Guide

• Acupuncturists  
• Audiologists                      
• Chiropractors                   
• Dental Prosthetics                          
• Dental Technicians                         
• Dentists               
• Dietitians            
• Endodontists                    
• Exercise Physiologists     
• General Practitioners*
• Myotherapists
• Occupational Therapists
• Optical Dispensers
• Optometrists
• Oral Surgeons
• Orthodontists
• Osteopaths
• Periodontists
• Physiotherapists
• Podiatrists
• Prosthodontists
• Psychologists
• Remedial Massage
• Speech Pathologists
• Therapists
• Paediatric Dentists

*General and nurse practitioners can use ANZ HealthPay for processing private health fund claims for overseas visitors and students.

If you’re experiencing issues with your ANZ HealthPay terminal, please try restarting, reinitialising and updating the software on your terminal. If the issue persists, please call our Merchant Support Team on 1800 039 025.

Restart

Initialise

Software Update

Your EFTPOS machine settles at 9pm (AEST). You can make changes to your settlement times by contacting our Merchant Support Team on 1800 039 025.

To process a private health fund claim:

1. Start from the ‘ANZ HealthPay’ screen

2. Swipe the patient’s health fund card

3. Enter the patient reference number then press <ENTER>

4. If ANZ HealthPay displays the ‘PROVIDER OF SERVICES’ screen, select the servicing provider from the list by pressing the corresponding number key

5. Select up to 16 service items from the list:

1. • Find the service item – use the arrow keys to navigate to the item
2. • Press the corresponding number key to select the item
3. • Press <2> to edit the fee, enter the fee and press <ENTER>
4. • Press <ENTER> to add the selected item to the claim
5. • Either select <ADD> to add items, or press <ENTER> to make the claim with selected items

6. To submit this health claim to the appropriate health fund, select <SUBMIT>

7. Advise the patient of the health fund’s rebate and confirm they accept it

8. To accept the rebate offered, select <ACCEPT>

1. • Note: Ensure the patient signs the health fund assessment and verify the patient’s signature and write your initials on the assessment

9. File and retain the patient-signed and verified assessment for 2 years

10 If you have already received monies from the patient, enter that amount, then press <ENTER>, if not, leave the amount blank and press <ENTER>

11. If there are monies owing, ANZ HealthPay asks for the ‘METHOD OF PAYMENT’, answer the question selecting <EFTPOS>, <CASH> or press <FUNC>, then select <INVOICE> and process accordingly

12. If the receipt printed successfully, select <YES>, <DONE> and give the receipt to the patient.

For further assistance with your ANZ HealthPay terminal, please contact us on 1800 039 025.

To process a Medicare claim:

1. Start from the ‘ANZ HealthPay’ screen

2. Swipe the patient’s Medicare Card or enter the Card Number

3. Enter the IRN and Press <ENTER>

1. • Note: The IRN is the number listed near the patient’s name on the Medicare Card

4. Select the Claim Type by pressing the corresponding number near the claim type

5. Select the Service Provider

1. • Note: To use a service provider that is not listed, select the <SEARCH> option and key in the provider number and press <ENTER>

6. Your ANZ HealthPay terminal will display the claim data details, check that the information is correct and press <ENTER>

7. Service item details will then be displayed, check that the information is correct and press <ENTER>

8. Your ANZ HealthPay terminal will display the service items summary, to lodge additional items for this claim, select <ADD>. If there are no further items to be added, press <ENTER> to continue

9. The terminal will connect to network and send the claim request for processing.

For further assistance with your ANZ HealthPay terminal, please contact us on 1800 039 025.

iOS Quick Reference Guide

Android Quick Reference Guide

Once approved for Tap on Mobile, you’ll receive an onboarding email that will provide you with the simple steps to register your Tap on Mobile account and start using your device as payment terminal.

Please note you cannot take payments with the app until you’ve signed a merchant agreement with us.

The correct position to read the contactless card depends on the location of your NFC reader and the device used. For iPhones, the NFC reader is at the top of the device. For Android devices, the NFC reader is at the back of the device. For more information, please refer to the iOS Quick Reference Guide or Android Quick Reference Guide. 

Your device will need to have an NFC reader and internet access. For Apple devices, you would need iPhone XS or later that is running iOS 16.4 or later. For Android devices, you will need a smart phone or tablet running on OS 11 or later.

If you’re having issues with taking payments with the Tap on Mobile app, please check you have internet connection and your phone is updated with the latest software. Restart the app and your device if the issue persists. If you’re still experiencing issues after following these steps, please contact our Merchant Support Team on 1800 039 025.

Transactions taken through your Tap on Mobile app are settled at 9pm (AEST). You can make changes to your settlement times by contacting our Merchant Support Team on 1800 039 025.

Your Tap on Mobile account provides access to 5 devices by default. Please contact our Merchant Support Team on 1800 039 025 to add additional users.

You can your transactions in your Tap on Mobile app dashboard or in your Merchant Portal. Log into your Merchant Portal here.

Tap on Mobile is PCI compliant. 

You can make changes to account details or merchant facility, please download this form. Please note that you must open this in Adobe Acrobat.

Your statements and notices are emailed to you, and can also be accessed in your Merchant Portal account. We’ve put together a guide to help you understand your statements and notices, which you can read here.