Tap On Mobile

Contactless credit and debit cards such as Visa Credit , Visa Debit, Mastercard credit, Mastercard Debit and EFTPOS. Contactless cards include physical cards, smartphone and wearables.

Your device will need to have an NFC reader, Internet access, and:

• • For Apple devices, you would need iPhone XS or later that is running iOS 16.4 or later on, and has App store installed.

After you have finished processing a payment you will be able to share a QR-Code with your customer that will link to a web address where a copy of the receipt will be available for the customer.  You can also enter the customer’s e-mail address and send them a receipt.

The correct position to read the contactless card depends on the location of your NFC antenna - usually at the back or front of your device. On iPhones, the location of the NFC reader depends on the device used. For newer models it is on top (close to the cameras). 

Yes, updates are required to both your phone and to any updates made to Tap on Mobile to ensure usability of the App. All updates have to be installed immediately, otherwise the app will not be able to process new transactions.

Make sure you have updated your phone with the latest software updates including updating the Tap to Mobile app. For example, if you get the following message: “PIN module could not be activated. Please logout and login to try again.”  - go to your “Tap on Mobile Pinpad” App, and check whether an update is available, in some devices you can see the “update” option there, but in other devices, you might need to click on “App details”, and then you can see “update” option.

Reversals and / or Refunds may be processed if a customer returns goods purchased from you, or for services terminated or cancelled.

A reversal allows you to refund the Full Amount of the last transaction completed.  Reversal can only be performed on the last completed transaction. The cardholder/customer card is not required to complete this transaction. A refund allows you to refund Full amount of any completed transaction. The cardholder/customer card is required to complete this transaction.

To reverse the last completed transaction: go to the transactions list, And tap on the Reversal button below the last transaction. The full amount will be refunded to the customer.

To refund the full amount on any completed transaction, select the transaction you need to refund, tap on the three dots option on the top right of the screen, select “refund”, enter full transaction amount,  then ask your customer to tap their card on the NFC antenna.

First check if you have an internet connection. Then make sure you have updated your phone with the latest software updates including updating the Tap to Mobile app.  Then restart the app. If the previous steps did not work, restart your device.