Online Payments Support

What can we help you with?

Access FAQs, User Guides and more.

Select The Product For More Information

Worldline Global Online Pay Help and Support

Click the link below for FAQs, Userguides & more on Worldline Global Online Pay


Learn more ›
ANZ eGate Help and Support

Click the link below for FAQs, Userguides & more on ANZ eGate


Learn more ›
ANZ Secure Gateway Help and Support

Click the link below for FAQs, Userguides & more on ANZ Secure Gateway


Learn more ›

ePOS Operating Guide

Merchant Terms and Conditions

Online Payments Operating Guide

General FAQs

What are the online payment settlement times?

Settlement times depend on which merchant facility you're using:

    

  •  » ANZ Secure Gateway settles at 5.30pm (AEST)
    • 

  •  » ANZ eGate settles at 6.30pm (AEST)
    • 

  •  » ANZ ePOS settlement times are dependent on your third party gateway provider
    •

Where can I access information for developers?

For web developer information on ANZ Secure Gateway and ANZ eGate, refer to Web developer resources. For ANZ ePOS, refer to your provider for support.

Need to speak to someone?

We are available 24/7 merchant support team 
Call 1800 039 025

Footnote:

For ANZ business account holders, funds are available on the same day for online transactions, processed through the terminal and settled before 9pm (AEST). For non-ANZ business account holders, for online transactions processed through the terminal, ANZ Worldline Payment Solutions will transfer the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank. For transactions processed offline or via Paper Merchant Vouchers, these settlement times do not apply.